Specialist Service Management

IS&T Service Management Specialist – Change Enablement & Release

Perth | Hybrid | Permanent

Ready to make your mark in a global organisation that's driving digital transformation across the mining industry?

Join our IS&T team as a Service Management Specialist and play a key role in delivering resilient, modern IT services that power some of the world’s most critical operations.

• Work with purpose in a global business at the forefront of innovation
• Be part of a supportive, inclusive culture where people are truly valued
• Get exposure to high-impact projects and cutting-edge tech
• Enjoy the stability of a permanent role, based in Perth with flexible work options

About the role:

All progress begins with pioneers. At Rio Tinto, it begins with you.

We are looking for a Service Management Specialist – Change & Release who will be responsible for modernising, governing, monitoring, analysing, and driving opportunities to continuously improve the IS&T Service Management practice. In collaboration with our business and technical peers, you will establish, manage and track key quality and progress measures to ensure that our processes are designed efficiently and operating effectively.

Reporting to the Manager, Service Resilience within our Service Management Office, you'll be a key player in strengthening and evolving our IT Service Management (ITSM) capabilities—especially around modern Change Enablement and Release Management. 

You’ll be a trusted subject matter expert and change agent, focused on building smarter, stronger ITSM processes. Here's what your role will look like:

• Lead and mature our core ITSM practices—with a sharp focus on Change Enablement and modern Release Management—ensuring seamless delivery and governance of business-as-usual activities.
• Champion a customer-centric, continuous improvement mindset in everything you do, role-modelling excellence and agility.
• Define and track key performance indicators to measure service resilience, process compliance, and operational success.
• Coach and support teams across IS&T—including third-party partners—on the effective execution of change and release management practices.
• Ensure our practices stay aligned to standards and policies, particularly around service resilience, and evolve with best practices.
• Drive and coordinate post-change reviews, especially for complex or high-impact changes requiring cross-functional collaboration.
• Spot opportunities for improvement—both proactively and reactively—and lead initiatives that elevate service quality and operational resilience.
• Monitor and report on the health of our service resilience practices, providing clear insights and actionable recommendations to IS&T Leadership.

What you’ll bring

We’re looking for someone who’s not only technically strong, but also deeply collaborative, with a drive to keep learning and improving. You’ll bring:

• A strong safety-first mindset—for both physical and mental wellbeing.
• A human-centred, outcome-driven approach to working in high-performing teams.
• A proven track record in collaborative service management across large, distributed environments.
• Deep subject matter expertise in ITIL practices and Service Management, specifically Change & Release management.
• Hands-on experience with ITSM tools (especially ServiceNow) and process optimisation.
• Strong skills in data analysis and performance reporting.
• Advanced ITIL certification (preferably v4) and comfort navigating complex service ecosystems.
• Excellent stakeholder engagement and communication skills, with the ability to influence at all levels.

It will also be beneficial if you have:

• Experience working in Agile, DevOps or Lean Six Sigma environments.
• A background in business analysis or process re-engineering.
• SIAM (Service Integration and Management) certification and / or experience

What we offer

When you join us, you’re joining more than a team—you’re becoming part of something bigger. We offer:

• A culture that puts safety and mental wellbeing first.
• An inclusive, diverse, and supportive workplace where you can be your authentic self.
• Flexible work arrangements to support work-life balance.
• Opportunities for career development and education support to help you grow.
• Generous leave options for all of life’s important moments.
• A competitive base salary with annual incentive program.
• Comprehensive medical cover including fully subsidised private hospital insurance for you and your family.
• An attractive employee share scheme and exclusive discounts across banking, retail, travel, and more.

About Rio Tinto

Every idea, every innovation, every little thing the world calls ‘progress’ begins with a first step, and someone willing to take it: explorers, inventors, entrepreneurs. Pioneers.

For nearly 150 years, Rio Tinto has been a company of pioneers – generations of people spanning the globe, all with the grit and vision to produce materials essential to human progress.

Our iron ore has shaped skylines from Shanghai to Sydney. Our aluminium – the world’s first to be certified “responsible” – helps planes fly and makes cars lighter. Our copper helps wind turbines power cities and our boron helps feed the world and explore the universe. Our diamonds help us celebrate the best parts of life.

Where you will be working

Rio Tinto Information Systems and Technology (IS&T) operates to enable better alignment with customer priorities, end-to-end accountability and flexibility to prioritise critical work. The function provides solutions that are aligned with current and future business requirements through the development and ongoing delivery of IT strategy and solution roadmaps. Through appropriate governance, consultative processes, and the use of industry best practices, IS&T also ensures that emerging technologies and innovative ideas are constantly evaluated, considered, and adopted, to provide easy-to-use, best-in-class solutions and services.

Every Voice Matters

At Rio Tinto, we particularly welcome and encourage applications from Aboriginal and Torres Strait Islander people, women, the LGBTI+ community, mature workers, people with disabilities and people from different cultural backgrounds.

We are committed to an inclusive environment where people feel comfortable to be themselves. We want our people to feel that all voices are heard, all cultures respected and that a variety of perspectives are not only welcome – they are essential to our success. We treat each other fairly and with dignity regardless of race, gender, nationality, ethnic origin, religion, age, sexual orientation or anything else that makes us different.

Want to be part of a team that’s not just keeping up with change—but leading it?

Apply now and help us power the next generation of resilient IT services.

About Rio TintoRio Tinto is a leading global mining and materials company. We operate in 35 countries where we produce iron ore, copper, aluminium, critical minerals, and other materials needed for the global energy transition and for people, communities, and nations to thrive.We have been mining for 150 years and operate with knowledge built up across generations and continents. Our purpose is finding better ways to provide the materials the world needs – striving for innovation and continuous improvement to produce materials with low emissions and to the right environmental, social and governance standards. But we can’t do it on our own, so we’re focused on creating partnerships to solve problems, create win-win situations and meet opportunities.

Every Voice MattersAt Rio Tinto, we particularly welcome and encourage applications from Aboriginal and Torres Strait Islander people, women, the LGBTI+ community, mature workers, people with disabilities and people from different cultural backgrounds.We are committed to an inclusive environment where people feel comfortable to be themselves. We want our people to feel that all voices are heard, all cultures respected and that a variety of perspectives are not only welcome – they are essential to our success. We treat each other fairly and with dignity regardless of race, gender, nationality, ethnic origin, religion, age, sexual orientation or anything else that makes us different.