Team Lead Service Management

Discover a Brighter Future  

At South32, we’re meeting the challenge of enabling a sustainable future through our focus on responsibly producing commodities critical for a low-carbon world. 

As a collaborative, caring and inclusive company, there’s no better place to make a genuine difference. Together we’re making a positive, global impact that has the potential to change lives. 

Whatever career path you choose, we’ll support you every step of the way to learn, grow and succeed. So join us, step towards a brighter future and leave your legacy. 

Cannington

Our Cannington operation is one of the world's largest producers of silver and lead.  Located in northwest Queensland, Cannington boasts an underground mine and processing facility situated approximately 800 kilometres west of Townsville and a concentrate handling facility at the Port of Townsville. Cannington mine provides on-site accommodation including meal services, as well as sporting and gym facilities.  

What South32 Offers:

• 26 weeks full-paid, or 52 weeks half-paid parental leave for primary carers 
• Annual short-term incentive bonus that recognizes both your individual performance and the overall success of the business
• Discounted rates on travel, healthcare, and technology products 
• The opportunity to become a shareholder of South32 through our share plans

About the Role:

This role is a Permanent position on a 4:3 roster, FIFO from Townsville or Brisbane.  

The role of Team Lead Service Management will be to act as the primary interface between the operation, people, and technology. This role owns the service relationship with regard to the operation and Technology expectations for service. It includes incidents, change management, analysis, design, development, deployment, monitoring, innovation, support, maintenance, optimisation, availability, risk, contract, and vendor management.

Reporting to the Manager of Digital, you will be part of the Technology Platform Team that aims to centralize our technical core systems and bring together the producers of technology with the consumers of technology in South32 by making services simple to access through automated and self-service products. 

Other key role responsibilities include, but aren’t limited to:

• Manage local operation ITIL processes (incident, problem, change, service request) to ensure service outcomes are released
• Vendor engagement and license management including procurement
• Drive a culture of continuous improvement to ensure the ongoing enhancement and optimisation of platform capabilities and technical skills
• Identify and implements Service Management improvement initiatives in collaboration with business and technology teams

About You:

You will have experience and demonstrate capability in the following:  

• Knowledge of service methodologies, delivery and integration processes and procedures in an out-sourcing environment is essential
• Strength in communicating thoughts. Ability to let their strength and personal character show through their communication and empower those who work with them.
• High emotional awareness and strong interpersonal skills
• Service Management / Technology certifications
• Information Technology Infrastructure Library (ITIL) certification will be advantageous

Qualifications for this position are:

• Degree in computer science advantageous, Degree/Qualifications in Teaching advantageous
• Service Management / Technology certifications
• Information Technology Infrastructure Library (ITIL) certification will be advantageous

South32 is committed to building and maintaining an inclusive and diverse workforce that reflects the communities in which we operate.  We provide a recruitment process that is fair, equitable and accessible for all and we encourage candidates from all backgrounds to apply. 

The job advert will close on 9 February 2024